Strange Issue With Discovery Channels.

[Niteflyer75]

Ok, I've posted previously and attempted a fix but didn't work. 

It's a weird problem I have with Sky Q

I have an issue with ALL Discovery channels such as Quest, Turbo and all the others.  

I can watch them fine but if I pause or rewind them I can't carry on watching them

as it will just go to blank screen for a second and then back off and on again every few seconds. 
Sometimes if I rewind the show me carry on watching it will play for about 2 mins and then just go to a permanent black screen. 
It does this until I change channels and go back again. 

Either that or I get a blues screen saying there is a technical issue with this channel, please try again later.  

I thought maybe it was my box so I reset to factory settings.  That didn't work. 
I called Sky and they send me a replacement box. I hoped this would fix it but it didn't. It still happens.  

Sky have no idea and I'm at a loss. 

It ONLY happens on Warner Discovery channels. 

[oldfella]

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@Niteflyer75 wrote:

Ok, I've posted previously and attempted a fix but didn't work. 
It's a weird problem I have with Sky Q

I have an issue with ALL Discovery channels such as Quest, Turbo and all the others.  

I can watch them fine but if I pause or rewind them I can't carry on watching them

as it will just go to blank screen for a second and then back off and on again every few seconds. 
Sometimes if I rewind the show me carry on watching it will play for about 2 mins and then just go to a permanent black screen. 
It does this until I change channels and go back again. 
Either that or I get a blues screen saying there is a technical issue with this channel, please try again later.  

I thought maybe it was my box so I reset to factory settings.  That didn't work. 
I called Sky and they send me a replacement box. I hoped this would fix it but it didn't. It still happens.  

Sky have no idea and I'm at a loss. 

It ONLY happens on Warner Discovery channels. 

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Hi @Niteflyer75 

Only logical reason why you get the same issue with a channel on a different box is if it is an issue with dish alignment or a LNB problem.

Only solution is to get an Engineer to check your dish and LNB signal.

A slight dish misalignment can just affect a single channel .

[Niteflyer75]

Thanks. I did mention that to Sky but they said 'no' that's not the problem. 

Which I thought was rather strange as they have no idea of my set up. 

[xenon81]

I think this is a problem with Sky's AdSmart system. Recently there have been various messages on here describing similar problems with pause/rewind or screens intermittently going blank, but so far no solution. It's always on channels that use Sky AdSmart which includes the Discovery channels.

[Niteflyer75]

Ahh ok. Thank you. That would explain a lot though. 
Funny how Sky say they have no knowledge of the issue. 

It's not every good though, we're paying a lot for Sky TV and we can't even rewind or pause the channels we watch mostly if we want to carry on watching.