4

This discussion topic has been answered Discussion topic: Starlink

Reply
Avatar for Charliepanda
Level 0 icon
What's this?
This message was authored by: Charliepanda

Message posted on ‎23 Feb 2026 10:25 AM

Starlink

Why does starlink keep dropping out only when I connect to Sky q

Report post
Post 1 of 5
558 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee Answer

Message posted on ‎23 Feb 2026 04:34 PM

Re: Starlink

Posted by a Superuser, not a Sky employee. Find out more

@Charliepanda Sky Q boxes use a proprietary WiFi set up which means only the main Sky Q box connects to any router which doesnt support the system like your Starlink router.. Any Sky Q mini boxes normalky have to be networked to the main Q box not the router unless using an Ethernet cable. Sky can provide .boosters if you have Q minis that will not remain connected to the mmain Q box or in some cases can provide other solutions. .

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

View this Answer within the discussion

Report post
Post 4 of 5
506 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for JimM1
Level 14 icon
What's this?
This message was authored by: JimM1

Message posted on ‎23 Feb 2026 10:30 AM

Re: Starlink

@Charliepanda Ask starlink that?

Report post
Post 2 of 5
556 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎23 Feb 2026 10:40 AM

Re: Starlink

Posted by a Superuser, not a Sky employee. Find out more

@Charliepanda  Your post has been moved from the Broadband Board as you don't have Sky Broadband, therefore your issue is not Sky Broadband related.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 5
547 Views
Reply
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee Answer

Message posted on ‎23 Feb 2026 04:34 PM

Re: Starlink

Posted by a Superuser, not a Sky employee. Find out more

@Charliepanda Sky Q boxes use a proprietary WiFi set up which means only the main Sky Q box connects to any router which doesnt support the system like your Starlink router.. Any Sky Q mini boxes normalky have to be networked to the main Q box not the router unless using an Ethernet cable. Sky can provide .boosters if you have Q minis that will not remain connected to the mmain Q box or in some cases can provide other solutions. .

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 4 of 5
507 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Chodley
Level 14 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎24 Feb 2026 03:08 PM

Re: Starlink

Posted by a Superuser, not a Sky employee. Find out more

Is the starlink connection completely failing or just the Q connection to it?

Report post
Post 5 of 5
445 Views
0 Likes
Reply
Reply