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Discussion topic: Spotify cutting out

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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Spotify cutting out

Anyone else having issues with the Spotify app with music constantly cutting out

(Please Note: I am Neurodivergent )
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This message was authored by lettice This message was authored by: lettice

Re: Spotify cutting out

Posted by a Superuser, not a Sky employee. Find out more

The Spotify of late does not seem to be as reliable asi has been.
It did this for me and others on here a few weeks back.
Has been fine for me since then. Just started working correctly again after a day of blips.


Just given it a try and seems to be ok.
Perhaps a power reboot of your Sky Q box may help.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Super+Anthony
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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Spotify cutting out

Thanks for quick response. I will try that and see what happens

(Please Note: I am Neurodivergent )
This message was authored by lettice This message was authored by: lettice

Re: Spotify cutting out

Posted by a Superuser, not a Sky employee. Find out more

Did you resolve your problem?

Notice Spotify today on the Sky Q box is cutting out randomly as you play a track.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Shaun170 This message was authored by: Shaun170

Re: Spotify cutting out

Yes I still have intermittent cut outs in playback on Sky Q. No pattern or reason but once it stars it affects every song played after. There were several discussions re this but looks like Sky are trying to bury the issue by deleting the threads. 
Ive had a new Sky Q box and multiple calls with techs to re install do updates etc but with little to no change. Sky are well aware of the issue but don't seem to be doing much about it. It's not fixable as far as I'm aware. 

This message was authored by Rfcoll This message was authored by: Rfcoll

Re: Spotify cutting out

Hi, did you get a resolution to this issue as we're having the same problem? Thanks

This message was authored by Shaun170 This message was authored by: Shaun170

Re: Spotify cutting out

@Rfcoll @No not fixed. I doubt it will be to be honest. 

This message was authored by Luminousfish88 This message was authored by: Luminousfish88

Re: Spotify cutting out

I have this issue too. It's annoying when I put a playlist on and it freezes after each song. I guess it has something to do with compatability of the app on sky as its fas more basic than the mobile app. It's a shame really. 

This message was authored by Shaun170 This message was authored by: Shaun170

Re: Spotify cutting out

I agree it's probably an app issue. I now stream Spotify through my Apple TV as a Bluetooth connection to my phone and have no drop out issues at all. I have in the past few months noticed that if I watch YouTube through the app on Sky when you pause a video and then play it again it gets very glitchy and jumps around in the playback. If you rewind the video slightly and then play again it sorts itself out. Don't have this issue when pausing and watching on other devices so again I suspect a Sky app issue. 

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