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Discussion topic: Sports channels not working

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This message was authored by s_rees3 This message was authored by: s_rees3

Sports channels not working

Seems most of my sports channels aren't working 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sports channels not working

Posted by a Superuser, not a Sky employee. Find out more

@s_rees3 wrote:

Seems most of my sports channels aren't working 


What's the matter with them @s_rees3 ???

s_rees3
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This message was authored by s_rees3 This message was authored by: s_rees3

Re: Sports channels not working

Says there affected by satellite signal 

s_rees3
Topic Author
This message was authored by s_rees3 This message was authored by: s_rees3

Re: Sports channels not working

Been like it for a few days 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sports channels not working

Posted by a Superuser, not a Sky employee. Find out more

@s_rees3 

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
s_rees3
Topic Author
This message was authored by s_rees3 This message was authored by: s_rees3

Re: Sports channels not working

I think it needs an engineer 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sports channels not working

Posted by a Superuser, not a Sky employee. Find out more

@s_rees3 

If the link troubleshooting suggests an engineer is required give Sky a call. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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