Internet connection to Sky Q box

[SarahCaroline]

My TV keeps saying I am not connected to the internet. I have a Sky Q box and Sky router. It has never been a problem before!

we have just had a new electric boiler installed and they plugged an internet bridge into the router to activate the thermostat. This is when the issue started. I have removed the bridge and unplugged it but still have no internet connection.

i have followed the instructions on the screen and held the WPS button in for ages and nothing works 

[oldfella]

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@SarahCaroline wrote:

My TV keeps saying I am not connected to the internet. I have a Sky Q box and Sky router. It has never been a problem before!

we have just had a new electric boiler installed and they plugged an internet bridge into the router to activate the thermostat. This is when the issue started. I have removed the bridge and unplugged it but still have no internet connection.

i have followed the instructions on the screen and held the WPS button in for ages and nothing works 

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Hi @SarahCaroline 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.  WPS button below