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Discussion topic: Sound drops out on all my sky programmes from q box

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This message was authored by: Anderson55

Sound drops out on all my sky programmes from q box

The sound keeps dropping out every few minutes on all programs on my Skye box. Why?

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This message was authored by: oldfella

Re: Sound drops out on all my sky programmes from q box

Posted by a Superuser, not a Sky employee. Find out more

@Anderson55 wrote:

The sound keeps dropping out every few minutes on all programs on my Skye box. Why?


Hi @Anderson55 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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