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Discussion topic: Sound drops for about 3 to 4seconds.

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This message was authored by jhgf This message was authored by: jhgf

Sound drops for about 3 to 4seconds.

Sound drops out every 30 seconds for about 3 to 4seconds. This has just started and is on every channel, including apps such as Netflix. I have rebooted , including reset using hidden menu. What I have found is if I disconnect from the WiFi hub and reset Qbox then the sound issue goes away. However of course the Q box loses all WiFi connectivity so no apps etc. So is it a sky WiFi hub issue or a sky Q box issue it happens on all tv's . My gut tells me Sky software issues which they will not admit to 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sound drops for about 3 to 4seconds.

Posted by a Sky employee

Hi there, @jhgf. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

jhgf
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This message was authored by jhgf This message was authored by: jhgf

Re: Sound drops for about 3 to 4seconds.

Not had any contact!? 

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