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Discussion topic: Some channels not working

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This message was authored by: Ms+margaretgreen

Some channels not working

Since having my sky q box I am not able to get all channels some are bbc and a few other ones I have done a self check it' says the problem is not getting a satellite sygnel 

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This message was authored by: Daniel0210

Re: Some channels not working

Posted by a Superuser, not a Sky employee. Find out more

@Ms+margaretgreen 
A message displaying ”no signal” tends to be from your TV.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: Sharonw69

Re: Some channels not working

Quiet a few channels saying no satellite signal 

This message was authored by: Sharonw69

Re: Some channels not working

Thinking off taking sky out due to issues 

This message was authored by: Daniel0210

Re: Some channels not working

Posted by a Superuser, not a Sky employee. Find out more

@Sharonw69 

The advice in my previous post is the way forward. Have you followed the link? Have you arranged an engineer? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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