Discussion topic: Some channels not working
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Message posted on 17 Jun 2024 11:01 AM
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Some channels not working
Since having my sky q box I am not able to get all channels some are bbc and a few other ones I have done a self check it' says the problem is not getting a satellite sygnel
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Message posted on 17 Jun 2024 11:21 AM
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Re: Some channels not working
@Ms+margaretgreen
A message displaying ”no signal” tends to be from your TV.
A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.
Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 13 Nov 2024 04:25 PM
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Re: Some channels not working
Quiet a few channels saying no satellite signal
Message posted on 13 Nov 2024 04:27 PM
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Re: Some channels not working
Thinking off taking sky out due to issues
Message posted on 13 Nov 2024 04:28 PM - last edited: 13 Nov 2024 04:30 PM
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Re: Some channels not working
The advice in my previous post is the way forward. Have you followed the link? Have you arranged an engineer?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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