Some buttons on sky q remite not wirking mostly buttons on right of wheel i can't scroll down ir go

[Shaw27]

Buttons on sky q remote were slow but now buttons on right side if the wheel  aren't working so I can't scroll down or select .tv is stuck on motorbike racing. I have tried smchanging batteries,ckeaning remote,pressing 7 and 9 and then 1 and 3 but when I go to select tv make I have to scroll up to pick letters and when I eventually spell samsung I can't select it as buttons on right don't work so I'm stuck

[oldfella]

---

@Shaw27 wrote:

Buttons on sky q remote were slow but now buttons on right side if the wheel  aren't working so I can't scroll down or select .tv is stuck on motorbike racing. I have tried smchanging batteries,ckeaning remote,pressing 7 and 9 and then 1 and 3 but when I go to select tv make I have to scroll up to pick letters and when I eventually spell samsung I can't select it as buttons on right don't work so I'm stuck

---

Hi @Shaw27 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipmentIn the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?