Smell from Q box

[Cam301]

We have an acrid smell when the Sky Q box is on causing irritation to eyes and throat. Box working normally, gets hot - can just keep a hand on it.

[Daniel0210]

@Cam301 

In view of your concerns I will escalate your post to Sky in a few minutes and the Messaging Team may contact you later.

edit- now escalated @Cam301 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Cam301.

[Addie15 · Accepted solution]

Update-We are closing this session now and we have passed this matter to our Product Safety Team. 

If you have similar concerns, please do not hesitate to get in touch as soon as possible so we can get to resolution as quickly and as safely as possible. 

Thanks.