SlyQ Box - message staying No viewing cars and to insert one

[Richie5403]

Upon turning on the Sky q box it states there is now viewing car and to insert a viewing card with chip up. 

have tried a hard restart but this hasn't cleared the fault. 

anyone seen this before? 

thanks. 

[kevinjackson]

I have a message on screen saying ensure the viewing card is inserted with chip  facing up which it us I have cleaned it  and I gave all so reset the Q box 

[oldfella]

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@Richie5403 wrote:

Upon turning on the Sky q box it states there is now viewing car and to insert a viewing card with chip up. 

have tried a hard restart but this hasn't cleared the fault. 

anyone seen this before? 

thanks. 

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Hi @Richie5403 

@kevinjackson 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.