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Discussion topic: Skytv not connecting to Internet

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This message was authored by: Lewis891

Skytv not connecting to Internet

My sky box will not connect to my WiFi have reset the WiFi router and reset the sky box have also tried to reconnect WiFi manually nothing is working!!
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This message was authored by: Annie+UK

Re: Skytv not connecting to Internet

Posted by a Superuser, not a Sky employee. Find out more

Which Sky System do you have?

 

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Stream (Sky Stream)
I am NeurodivergentFAQs: Sky Glass Sky Stream Sky Go Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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This message was authored by: Lewis891

Re: Skytv not connecting to Internet

I have sky Q with the superfast Internet
This message was authored by: Annie+UK

Re: Skytv not connecting to Internet

Posted by a Superuser, not a Sky employee. Find out more
I have moved your thread to a more appropriate forum
I am NeurodivergentFAQs: Sky Glass Sky Stream Sky Go Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
This message was authored by: oldfella

Re: Skytv not connecting to Internet

Posted by a Superuser, not a Sky employee. Find out more

@Lewis891 wrote:
I have sky Q with the superfast Internet

Is this Sky Broadband you have @Lewis891 ?

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This message was authored by: Lewis891

Re: Skytv not connecting to Internet

Yes I actually have the sky gigafast broadband it is working on everything else no problem 

This message was authored by: oldfella

Re: Skytv not connecting to Internet

Posted by a Superuser, not a Sky employee. Find out more

@Lewis891 wrote:

Yes I actually have the sky gigafast broadband it is working on everything else no problem 


Hi @Lewis891 

.Have you carried out a Network reset as follows:-

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button. You must do this within 2 minutes after carrying out the Network reset.

You have to hold the WPS button on the router until it's WPS light flashes Amber.

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This message was authored by: Lewis891

Re: Skytv not connecting to Internet

Yes I had tried this multiple times and it didn't work but has worked this time thank you 

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