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Discussion topic: Skyq

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This message was authored by: IssyD58

Skyq

Mini box is working but main box isn't and remote is not working either

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This message was authored by: Laing1

Re: Skyq

Posted by a Superuser, not a Sky employee. Find out more

@IssyD58 wrote:

Mini box is working but main box isn't and remote is not working either


@IssyD58 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: IssyD58

Re: Skyq

Thank you.  Tried all that. Mini box Tv is working and the main box is on but not the tv connected to the main box. Very odd! Any other ideas?

This message was authored by: Laing1

Re: Skyq

Posted by a Superuser, not a Sky employee. Find out more

@IssyD58 wrote:

Thank you.  Tried all that. Mini box Tv is working and the main box is on but not the tv connected to the main box. Very odd! Any other ideas?


@IssyD58 just a thought is the TV on the correct HDMI input


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Avatar for IssyD58
Level 1 icon
Topic Author
This message was authored by: IssyD58

Re: Skyq

Yes thats linked. Just spoke to a tv repair man who says it's a connection between the tv and box so coming out to have a look. Thanks for your help 👍

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