Skyq uhd box losing series links

[jasonrford1971]

My Skyq uhd is losing the series links then randomly adds one to be recorded on a day that I didn't request 

[Lisa-P1987]

Hi there @jasonrford1971 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jasonrford1971]

I have not had the uhd box 12 Months so should this be replaced free of charge ?

[Daniel0210]

@jasonrford1971 

You need to participate in the private chat with an agent once it arrives. 

[jasonrford1971]

Yes I know 

[jasonrford1971]

Had no help what so ever today and trying to get through to sky is a joke !!! Will be cancelling my contract come oct 

[Addie15]

Update-We are closing this invite now after not receiving a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[jasonrford1971]

How - can you close this - when you have not even ben in  touch!!!!!!!!!!!|

[Daniel0210]

@jasonrford1971 

Would you like your issue re-escalating to Sky? 

[jasonrford1971]

Some assistance would be nice I've not received any 😡

[Daniel0210]

@jasonrford1971 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to jasonrford1971.

[Tom-W19]

Hi jasonrford1971

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.