Sky Q on demand not working

[Yo+Hunomura]

Hello,

I had my sky Q installed yesterday. I can't access any of the on demand programmes with my Sky Q. It is asking for me to upgrade my subscription. However:

- I have HD and UHD package

- I can watch the same programmes on my Sky Go app.

Could you please help?

Yo

[Daniel0210]

@Yo+Hunomura 

Would you like your post escalating to Sky? Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. 

[oldfella]

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@Yo+Hunomura wrote:

Hello,

I had my sky Q installed yesterday. I can't access any of the on demand programmes with my Sky Q. It is asking for me to upgrade my subscription. However:

- I have HD and UHD package

- I can watch the same programmes on my Sky Go app.

Could you please help?

Yo

---

Hi @Yo+Hunomura 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.

[Yo+Hunomura]

Thank you 

[Daniel0210]

@Yo+Hunomura 

Any chat invite won't be until tomorrow now. 

[M1Marshall]

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@oldfella wrote:

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@Yo+Hunomura wrote:

Hello,

I had my sky Q installed yesterday. I can't access any of the on demand programmes with my Sky Q. It is asking for me to upgrade my subscription. However:

- I have HD and UHD package

- I can watch the same programmes on my Sky Go app.

Could you please help?

Yo

---

Hi @Yo+Hunomura 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.

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Hello, everyone I got same query for last 1 week now finaly i got my answer is here,

Thanks you @oldfella for sharing that link it's very helpful for me. i wish you will do more help for every one once again thank you.

Best regard,
 Mmarshall

[Tom-W19]

Thanks for escalating. We've sent an invite to Yo+Hunomura.