Skybsays loading but doesnt

[John196503]

• My sky is on but it wont let me into any channels - just says loading, then goes back to the chamnel menu - been doing it all day but was fine last night

[oldfella]

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@John196503 wrote:

• My sky is on but it wont let me into any channels - just says loading, then goes back to the chamnel menu - been doing it all day but was fine last night

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Assume you have tried rebooting your Q box @John196503 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[John196503]

Thanks @oldfella 

Im back on line 

Appreciate ur help

Especially as i now know im on Sky Q

[Chodley]

What did you think you were on?

[Laing1]

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@John196503 wrote:

Thanks @oldfella 

Im back on line 

Appreciate ur help

Especially as i now know im on Sky Q

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@John196503 can you post a picture of the box you have as channels saying loading sounds more like you have a Stream box rather than Sky Q