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This discussion topic has been answered Discussion topic: SkyQ

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This message was authored by: v996gwbjack

SkyQ

When switching on it occasionally won't come on without switching off at plug 

also occasionally while watching a program it will just loose connection and again needs switching off at plug 


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This message was authored by: Chodley Answer

Re: SkyQ

Posted by a Superuser, not a Sky employee. Find out more

Factory reset might help. You'll lose all your recordings. I would go through the box troubleshooter on sky.com until it gives up and gets you sent a replacement box. Keep the viewing card! and swap power cables along with the boxes, there are two different types of those.

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This message was authored by: Chodley

Re: SkyQ

Posted by a Superuser, not a Sky employee. Find out more

Lose connection or actually crashes?

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This message was authored by: v996gwbjack

Re: SkyQ

Actually crashes

This message was authored by: Chodley Answer

Re: SkyQ

Posted by a Superuser, not a Sky employee. Find out more

Factory reset might help. You'll lose all your recordings. I would go through the box troubleshooter on sky.com until it gives up and gets you sent a replacement box. Keep the viewing card! and swap power cables along with the boxes, there are two different types of those.

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