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Discussion topic: Poor sound quality from Sky Q box

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This message was authored by Fi60 This message was authored by: Fi60

Poor sound quality from Sky Q box

The sound quality when watching Sky has recently become poor.  We have had to turn the volume up a lot and and mostly this does not make a difference; talking and music drowns out the talking; people talking outside sound like they are in a box; voices can have an echo and music can sound tinny and also talking sound can go up and down. This applies to anything on Sky.  I have checked the tv sound to check that was the problem and the sound settings on Sky.  This does  not affect the Sky mini box.  I have turned it off at the mains but maybe it needs me to do something to the box.  However I am not sure what to do. Any advice? F

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This message was authored by nigea99 This message was authored by: nigea99

Re: Poor sound quality from Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Fi60 wrote:

The sound quality when watching Sky has recently become poor.  We have had to turn the volume up a lot and and mostly this does not make a difference; talking and music drowns out the talking; people talking outside sound like they are in a box; voices can have an echo and music can sound tinny and also talking sound can go up and down. This applies to anything on Sky.  I have checked the tv sound to check that was the problem and the sound settings on Sky.  This does  not affect the Sky mini box.  I have turned it off at the mains but maybe it needs me to do something to the box.  However I am not sure what to do. Any advice? F


hi @Fi60 

 

What setting do you have in :

Home - Settings - Setup - Audio Visual
Digital audio output HDMI

If it is set to Dolby Digital can you try setting it to Normal

Fi60
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This message was authored by Fi60 This message was authored by: Fi60

Re: Poor sound quality from Sky Q box

Setting is normal as recommended.

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