SkyQ won’t initialise

[Ashthecat]

Our picture suddenly minimised into the top left. We tried restarting the SkyQ but the pulsating blue circle goes out when we hit the home button as the screen goes black.

[oldfella]

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@Ashthecat wrote:

Our picture suddenly minimised into the top left. We tried restarting the SkyQ but the pulsating blue circle goes out when we hit the home button as the screen goes black.

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Hi @Ashthecat 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Ashthecat]

Thanks Oldfella that worked a treat!