Loss of channels

[kevatarnold]

Hi everyone,

 I have suddenly lost a lot of channels all I get on the screen is a message saying " you don't subscribe to this channel. For upgrade information, view in full screen. 
we have always had the channels that have gone as part of our subscription so why have sky taken them away? 
Any help would be appreciated, thank you. 

[Daniel0210]

@kevatarnold 

Have you tried rebooting the box?

Reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button