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Discussion topic: SkyQ not connecting to plusnet broadband
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This message was authored by: Chrissic7
Message posted on 14 Jul 2025 05:40 PM
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SkyQ not connecting to plusnet broadband
I've just changed from sky broadband to plusnet fibre and my skyQ box keeps losing connection and my mini boxes wont connect. Any advice? Thanks
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This message was authored by: Chodley
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Jul 2025 07:33 PM
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Re: SkyQ not connecting to plusnet broadband
Have you done a full network reset on all the boxes?
This message was authored by: Chrissic7
Message posted on 14 Jul 2025 07:42 PM
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Re: SkyQ not connecting to plusnet broadband
Yes, a few times.
This message was authored by: Chodley
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Jul 2025 08:22 PM
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Re: SkyQ not connecting to plusnet broadband
Minis need to connect direct to the Q if you are not on Sky broadband.
I would try some powerline adapters to be honest.
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