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Discussion topic: SkyQ not connecting to plusnet broadband

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This message was authored by: Chrissic7

SkyQ not connecting to plusnet broadband

I've just changed from sky broadband to plusnet fibre and my skyQ box keeps losing connection and my mini boxes wont connect. Any advice? Thanks 

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This message was authored by: Chodley

Re: SkyQ not connecting to plusnet broadband

Posted by a Superuser, not a Sky employee. Find out more

Have you done a full network reset on all the boxes?

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This message was authored by: Chrissic7

Re: SkyQ not connecting to plusnet broadband

Yes, a few times. 

This message was authored by: Chodley

Re: SkyQ not connecting to plusnet broadband

Posted by a Superuser, not a Sky employee. Find out more

Minis need to connect direct to the Q if you are not on Sky broadband.


I would try some powerline adapters to be honest.

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