SkyQ - no satellite signal

[Andy2868]

Hi,

When we moved into our house there was a Sky dish with cables into lounge. 

We ordered Sky Q and got it installed in kitchen/sitting area instead. The installer put in a second line to the dish from the kitchen and left the other line to the lounge free. 

We had an old Sky + box which we put in lounge for freesat (as we don't watch telly in that room as much).

Everything in both rooms was working fine. Then we got lounge re-decorated and thought we'd swap the boxes round seeing as we now spend more time in the lounge. 

The only problem is, when I connected the Sky Q box in the lounge it said no satellite signal...and the same happened in the kitchen when I connected the Sky+ box. How could that be? They are both connected to the same dish? The 2 lines appear to share the same LNB?

[Godfrey]

@Andy2868  When your Sky engineer installed your existing system they appear to have fitted a Hybrid LNB onto the satellite dish and connected the two Wideband LNB outputs into your kitchen to feed the Sky Q receiver and the Legacy LNB outputs into your lounge to feed your Sky+HD receiver.

If you now want to swap the positions of these satellite receivers, you will either need to contact Sky or a suitable local satellite specialist, in order to now have the coaxial cables connected to the Hybrid LNB fitted to your satellite dish swapped around, in order to have the correct Hybrid LNB outputs routed to the re-positioned satellite receivers.

[Andy2868]

Ah ok..thanks for the info.

If I go up the ladder isn't it a case of just swapping the cables round? It doesn't look too compliated?

Thanks

[Godfrey · Accepted solution]

@Andy2868  You can easily swap these coaxial cables over yourself, as long as you are very carefull to not move the critical position of the LNB.

[Mike27]

This is a rubbish site 

[Daniel0210]

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@Mike27 wrote:

This is a rubbish site 

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@Mike27 

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