SkyQ minibox not working

[Ian52]

Broadband and the main SkyQ box are both working fine. All settings on the main box including the mini box are a tick

However settings on the minibox are negative for both connection to the SkyQ box and the network 

I followed the on screen instructions to reboot broadband and have also rebooted both the SkyQ box and the minibox. Everything came back as normal except the minibox which still shows the same message about broadband ERROR:MR102

[Greenfingers001]

Hi there @Ian52 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Ian52 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Colin14]

I've just registered my fault not 11.54 this morning