SkyQ mini boxes keep freezing

[Cris84]

I have 2 sky mini boxes which keep freezing when watching live channels. I can watch content on the apps though so my internet connection is fine. I have reset all the boxes and nothing seems to be working. The mini boxes have been sticking on and off  when watching live channels the past couple of weeks but today it has completely stopped working. I can watch live channels on my main box though. Can anyone help? Thanks 

[Lisa-P1987]

Hi there  Cris84, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so  we can re-escalate this for you. Thanks.