SkyQ hanging with no picture, no sound and no remote control

[Really+Ann0yed]

SkyQ hanging with no picture, no sound and no remote control. Has to be power cycled to resolve it. This can happen more frequently than once a day. or it can go a few days without a reoccuring.

[Ecosse]

This doesn't sound like it's a simple reboot to resolve.  Sounds like your HDD is failing to me.  Suggest you make contact with Sky to get an engineer visit scheduled   To contact Sky, go to this link 

Scroll to the very bottom of the page and now select the Need More Help dropdown, this will lead to a phone contact.

Ignore the automated messages, just wait for an advisor

Good luck.

[philavi]

Same thing happening to me for 9 months. Even after they replaced the box. 

Have complained to sky more times than I can count and they don't care. 

it's especially bad this week. 

everyone should leave sky