My Sky QBox has stopped connecting to my wifi.

[Action4]

Evrything I have tried does not seem to reconnect my wifi.

[oldfella]

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@Action4 wrote:

Evrything I have tried does not seem to reconnect my wifi.

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Hi @Action4 

Have you exactly completed the following?

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Action4]

Hi.

Yes I have tried everything you say but still no luck with connection.

Regards.

[oldfella]

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@Action4 wrote:

Hi.

Yes I have tried everything you say but still no luck with connection.

Regards.

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Hi @Action4 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Action4]

Hi Oldfella

Thank you.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Action4 an invite to chat.

[Action4]

Thank you for the help with this matter. I have a engineer appointment to try to solve this issue.

[Chodley]

Let us know if/how they manage to resolve

it is a common issue and all intel is appreciated.

[Action4]

Update on my Qbox internet connection.

A sky engineer called this morning. After telling him I followed the advice from this forum to press the WPS button on my router and not my Qbox which did not cure the issue. It was a simple fix of just press the WPS button on the Qbox and the router. 

Happy to say all sorted now.