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Discussion topic: SkyQ box replacement

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Avatar for Roy+Bailie
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This message was authored by: Roy+Bailie

Message posted on ‎30 Nov 2024 01:15 PM

SkyQ box replacement

Replacement SkyQ box. Why does an engineer need to call and what will he do that I couldn’t do?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎30 Nov 2024 01:20 PM - last edited: ‎30 Nov 2024 01:22 PM

Re: SkyQ box replacement

Posted by a Superuser, not a Sky employee. Find out more

@Roy+Bailie 

As fellow customers we can't say why you may benefit from an engineer visit as we don't know the issue you're having. 

Sometimes Sky will dispatch a new box through DPD who will give it to you at the doorstep and take the faulty one away (so if this happens remember to remove your viewing card from the old box). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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