@Roy+Bailie
As fellow customers we can't say why you may benefit from an engineer visit as we don't know the issue you're having.
Sometimes Sky will dispatch a new box through DPD who will give it to you at the doorstep and take the faulty one away (so if this happens remember to remove your viewing card from the old box).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
