17 Dec 2023 08:04 PM
SkyQ box lost internet and can't reconnect. Also mini box stays in stand-by mode and won't turn on.
17 Dec 2023 08:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@Fliptop001 wrote:
SkyQ box lost internet and can't reconnect. Also mini box stays in stand-by mode and won't turn on.
Hi @Fliptop001
Regarding lost internet.
Have you carried out a Network reset exactly as follows on the main Q box?
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
Regarding the mini not switching on.
Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
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