Sky won’t record

[Teresa3627]

I have sky'Q and can't record anything and can't access my recordings

[Daniel0210]

@Teresa3627 

Any error message displayed?

Have you tried rebooting the box?

If not, try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Teresa3627]

Hi thanks for your reply and yes I've tried all of these and spent 15 minutes on the phone reconnecting my broadband and it's saying all connections are fine and everything is set up but it's still not letting me record or access recordings