@EllenO1 wrote:
this is my second attempt to explain that initially a film I had skyplussed froze & wouldn't let me do anything. Knocked the tv off for a few hours, now sky is blank, can't access any channels or recording
Try rebooting your Q box @EllenO1
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
If you had to press the Standby button on the Q box to bring it on then try completly resetting your Bluetooth remote. (Q box must be on with green led)
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
