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Discussion topic: Sky tv remote is not working

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This message was authored by lmcn1 This message was authored by: lmcn1

Sky tv remote is not working

Sky tv remote is not working 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv remote is not working

Posted by a Superuser, not a Sky employee. Find out more

@lmcn1 

In what way is it no longer working? Is it still paired? After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky tv remote is not working

Posted by a Superuser, not a Sky employee. Find out more

@lmcn1 wrote:

Sky tv remote is not working 


@lmcn1 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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