Sky tv refund

[Jundileigh]

after waiting a week with no telly the engineer finally came out today to be told we can no longer have sky as we can't get a signal at our property anymore and told we were being refunded how long should this take 

[Daniel0210]

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@Jundileigh wrote:

as we can't get a signal at our property anymore 

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@Jundileigh 

By 'any more' do you mean you've had a working Sky TV up until now? 

[bob1234]

@JundileighUnless trees or a building has been built in the way so the dish can no longer "see" the satelite I can't see any good reason. Even then it might be possible to move the dish to a place where it can see the satelite.

[MightyQuinn]

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@Jundileigh wrote:

told we were being refunded how long should this take 

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Hi @Jundileigh   I very much doubt that even Sky advisors would know that. I would never take a Sky installer's word for anything and recommend that you check with Sky that they have been informed. Payment and refunds are normally on your regular payment date.

Edit: Have you checked your future bills? https://www.sky.com/myaccount/bill/future