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Discussion topic: Sky tv refund

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This message was authored by Jundileigh This message was authored by: Jundileigh

Sky tv refund

after waiting a week with no telly the engineer finally came out today to be told we can no longer have sky as we can't get a signal at our property anymore and told we were being refunded how long should this take 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv refund

Posted by a Superuser, not a Sky employee. Find out more

@Jundileigh wrote:

as we can't get a signal at our property anymore 


@Jundileigh 

By 'any more' do you mean you've had a working Sky TV up until now? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by bob1234 This message was authored by: bob1234

Re: Sky tv refund

Posted by a Superuser, not a Sky employee. Find out more

@JundileighUnless trees or a building has been built in the way so the dish can no longer "see" the satelite I can't see any good reason. Even then it might be possible to move the dish to a place where it can see the satelite.

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Sky tv refund

Posted by a Superuser, not a Sky employee. Find out more

@Jundileigh wrote:

told we were being refunded how long should this take 


Hi @Jundileigh   I very much doubt that even Sky advisors would know that. I would never take a Sky installer's word for anything and recommend that you check with Sky that they have been informed. Payment and refunds are normally on your regular payment date.

 

Edit: Have you checked your future bills? https://www.sky.com/myaccount/bill/future

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