after waiting a week with no telly the engineer finally came out today to be told we can no longer have sky as we can't get a signal at our property anymore and told we were being refunded how long should this take
By 'any more' do you mean you've had a working Sky TV up until now?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
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@JundileighUnless trees or a building has been built in the way so the dish can no longer "see" the satelite I can't see any good reason. Even then it might be possible to move the dish to a place where it can see the satelite.
told we were being refunded how long should this take
Hi @Jundileigh I very much doubt that even Sky advisors would know that. I would never take a Sky installer's word for anything and recommend that you check with Sky that they have been informed. Payment and refunds are normally on your regular payment date.
