Discussion topic: Sky tv not working
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Message posted on 10 Jun 2023 06:47 PM
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Sky tv not working
Wifi is working but tv box is not
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Message posted on 10 Jun 2023 06:48 PM
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Re: Sky tv not working
Please provide as much info as possible if you want help @Nasur
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 10 Jun 2023 07:18 PM
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Re: Sky tv not working
@Nasur wrote:
Wifi is working but tv box is not
Hi @Nasur
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
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