Discussion topic: No satellite signal after sky broadband installed
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Message posted on 10 Jun 2023 05:03 PM
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No satellite signal after sky broadband installed
We changed to sky broadband on 8/6 and that evening we had an error message saying no satellite signal on both sky q main box and mini
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All Replies
Message posted on 10 Jun 2023 05:09 PM - last edited: 10 Jun 2023 05:11 PM
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Re: No satellite signal after sky broadband installed
hi @Bespoke
SKY Q Satellite signal is totally independent to any Broadband/internet connection.
Check that the cables from the satellite dish are properly connected.
I suggest you also try a power down restart:
First try your main SKY Q box :
Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.
Once the main box is restarted do the same power down on the mini box if needed
BTW The mini relies on the main box for it's satellite signal so if the main box has no signal the mini will be the same
Message posted on 10 Jun 2023 05:19 PM
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Re: No satellite signal after sky broadband installed
Thanks for the reply. Tried this several but still no satellite signal
Message posted on 10 Jun 2023 05:22 PM
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Re: No satellite signal after sky broadband installed
@Bespoke wrote:Thanks for the reply. Tried this several but still no satellite signal
Then you'll need Sky to come and check the dish/LNB. It's a total coincidence with the broadband though...
Message posted on 10 Jun 2023 05:32 PM
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Re: No satellite signal after sky broadband installed
Hi yes already booked for an engineer to call.
Many thanks
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