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Discussion topic: Sky to isnt working

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This message was authored by: Bushra

Sky to isnt working

Sky TV isn't working 

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This message was authored by: Daniel0210

Re: Sky to isnt working

Posted by a Superuser, not a Sky employee. Find out more

@Bushra 

Some more information would be helpful please. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: oldfella

Re: Sky to isnt working

Posted by a Superuser, not a Sky employee. Find out more

@Bushra wrote:

Sky TV isn't working 


Hi @Bushra 
First step is to try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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