Sky say's Netflix already linked but Netflix are taking payment

[Adehit]

I got the Netflix package on Sky but when I try to link my Netflix account it comms up with the message already linked and should be able to watch shortly followed by an error code. 

Called Sky as Netflix are taking payments still and they said call Netflix.

Called Netflix and they say it's a Sky issue.

At least I can watch Netflix if I sign into my Netflix account but at present I'm getting double charged. Before I cancel the Netflix add on with Sky, does anyone no a solution?

Thanks

[Laing1]

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@Adehit wrote:

I got the Netflix package on Sky but when I try to link my Netflix account it comms up with the message already linked and should be able to watch shortly followed by an error code. 

Called Sky as Netflix are taking payments still and they said call Netflix.

Called Netflix and they say it's a Sky issue.

At least I can watch Netflix if I sign into my Netflix account but at present I'm getting double charged. Before I cancel the Netflix add on with Sky, does anyone no a solution?

Thanks

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@Adehit have a look at the link below regarding Netflix

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-netf...

[Adehit]

Thanks @Laing1 . Tried all that to no avail. Did the same with the online help on the Netflix website. 

[Laing1]

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@Adehit wrote:

Thanks @Laing1 . Tried all that to no avail. Did the same with the online help on the Netflix website. 

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@Adehit I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Hi there @Adehit , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.