@Tamar888
Call Sky and arrange an engineer to check the alignment but if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
