Discussion topic: Sky remote not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 10 Mar 2024 04:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky remote not working
Hello
My Sky remote seems not to be working. I have switched off at the wall, waited and have switched back on. This just seemed to suddenly stop working and I only realised once I tried to use the remote to change a channel, although it had been working previously. Please can you help as I cannot change channel, or do anything.
thank you
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 10 Mar 2024 04:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky remote not working
@Angela455 wrote:
Hello
My Sky remote seems not to be working. I have switched off at the wall, waited and have switched back on. This just seemed to suddenly stop working and I only realised once I tried to use the remote to change a channel, although it had been working previously. Please can you help as I cannot change channel, or do anything.
thank you
Hi @Angela455
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
Message posted on 10 Mar 2024 04:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky remote not working
However I can change channels using the up and down button, so it is not my battery
Message posted on 10 Mar 2024 04:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky remote not working
Hello
Yes I have just done this and 'Your Sky Q remote is now paired to your Sky Q box via Bluetooth', and the next step is to 'Continue', but my remote is not working to 'Continue'. When I press the middle button to continue, nothing is happening. It seems that only some of the buttons are working????
Message posted on 10 Mar 2024 04:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky remote not working
@Angela455 wrote:
Hello
Yes I have just done this and 'Your Sky Q remote is now paired to your Sky Q box via Bluetooth', and the next step is to 'Continue', but my remote is not working to 'Continue'. When I press the middle button to continue, nothing is happening. It seems that only some of the buttons are working????
Hi @Angela455
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page