Sky remote issue

[STEPHENLOCKWOOD]

When I upgraded sky recently, the engineer didn't leave a remote for the upstairs box that was installed therefore I cannot use sky in my bedroom 

[oldfella]

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@STEPHENLOCKWOOD wrote:

When I upgraded sky recently, the engineer didn't leave a remote for the upstairs box that was installed therefore I cannot use sky in my bedroom 

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Hi @STEPHENLOCKWOOD 

You need to contact Sky then.   You can Pair your main remote to the mini upstairs but it can only be paired to one box at a time.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?