Sky q

[dbragg]

My sky q box freezes alot I've unplugged everything inc broadband still does it my WiFi is good has anyone else had the same problem it's driving me nuts yours steve

[oldfella]

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@dbragg wrote:
My sky q box freezes alot I've unplugged everything inc broadband still does it my WiFi is good has anyone else had the same problem it's driving me nuts yours steve

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Hi @dbragg 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[dbragg]

Hi my sky q mini box keeps freezing when watching it did get a reply from old fella but I've lost it can oldfella reply again or someone else sorry yours steve

[Daniel0210]

@dbragg 

I have merged your new post to the original. 

[dbragg]

Done all that my remote works i can hear sky but has a blue screen with circle going round and round saying please wait

[dbragg]

I did everything you asked but it's still doing the same thing yours steve

[oldfella]

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@dbragg wrote:
I did everything you asked but it's still doing the same thing yours steve

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Hi @dbragg 

Have you tried rebooting your Q box since resetting the settings?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.Have you tried