Sky q

[Ekva2]

I can't get my hub to work, the light in the bottom right stays orange, it doesn't go green. I have changed the batteries in the remote

[oldfella]

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@Ekva2 wrote:

I can't get my hub to work, the light in the bottom right stays orange, it doesn't go green. I have changed the batteries in the remote

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Hi @Ekva2 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.