@Debbiebaillie wrote:
Hi
my sky tv is not working, we have reset it and also followed instructions on the settings area. We have also switched it off and checked all wires are ok.
the message we have coming up is
it looks like you do not have internet connection right now.
we have tried everything just can't get it to work
Hi @Debbiebaillie
Assume this is your main Q box.
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
