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Discussion topic: Sky q not working

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Jamesharvey
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Sky q not working

‎12 Mar 2025 09:37 AM

No service on the tv when sky box is on
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oldfella
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Re: Sky q not working

‎12 Mar 2025 10:58 AM

Posted by a Superuser, not a Sky employee. Find out more
@Jamesharvey wrote:

No error messages screen just flickering 

Hi @Jamesharvey 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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Daniel0210
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Re: Sky q not working

‎12 Mar 2025 10:34 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jamesharvey 

Any error messages? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Jamesharvey
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Re: Sky q not working

‎12 Mar 2025 10:46 AM

No error messages screen just flickering 

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oldfella
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Superuser
This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky q not working

‎12 Mar 2025 10:58 AM

Posted by a Superuser, not a Sky employee. Find out more
@Jamesharvey wrote:

No error messages screen just flickering 

Hi @Jamesharvey 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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Jamesharvey
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Re: Sky q not working

‎12 Mar 2025 11:26 AM

Thank you all it's working again 

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