Sky q not found

[ratbag12]

Hi

Can someone help please

Just had sky q installed but I can't connect to the sky go app it just keeps saying not found 

[oldfella]

---

@ratbag12 wrote:

Hi

Can someone help please

Just had sky q installed but I can't connect to the sky go app it just keeps saying not found 

---

Hi @ratbag12 

Do you have the Sky Q monthly Multiscreen subscription ?

Without this you cannot connect the Sky Go App to your Q box.

[JordanBGoblin]

Also on the sky remote next to the main box:

Press home

Scroll down to settings

Check what does it say on the right. 

[ratbag12]

No is that why ?

[oldfella]

---

@ratbag12 wrote:

No is that why ?

---

Hi @ratbag12 

Without Sky Q Multiscreen you cannot connect to your Q box with the Sky App on any device.

You can use Sky Go to access Sky Online content but cannot connect to your Q box to view the TV Guide,  recordings or any Q box content.

[ratbag12]

Thanks for that cheers