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Discussion topic: Sky q not found

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This message was authored by: ratbag12

Sky q not found

Hi

 

Can someone help please

 

Just had sky q installed but I can't connect to the sky go app it just keeps saying not found 

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This message was authored by: oldfella

Re: Sky q not found

Posted by a Superuser, not a Sky employee. Find out more

@ratbag12 wrote:

Hi

 

Can someone help please

 

Just had sky q installed but I can't connect to the sky go app it just keeps saying not found 


Hi @ratbag12 

Do you have the Sky Q monthly Multiscreen subscription ?

Without this you cannot connect the Sky Go App to your Q box.

This message was authored by: JordanBGoblin

Re: Sky q not found

Also on the sky remote next to the main box:

 

Press home

Scroll down to settings

Check what does it say on the right. 

Repairing TV, broadband and computer devices from 20 years in the UK, Czech Republic, Eastern Europe.
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This message was authored by: ratbag12

Re: Sky q not found

No is that why ?

This message was authored by: oldfella

Re: Sky q not found

Posted by a Superuser, not a Sky employee. Find out more

@ratbag12 wrote:

No is that why ?


Hi @ratbag12 

Without Sky Q Multiscreen you cannot connect to your Q box with the Sky App on any device.

You can use Sky Go to access Sky Online content but cannot connect to your Q box to view the TV Guide,  recordings or any Q box content.

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This message was authored by: ratbag12

Re: Sky q not found

Thanks for that cheers 

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