Sky q not connecting to router

[Puc666]

Ive been having issues with my mini boxes freezing and losing connection to the Q box for weeks now. Today my Q box announced it didnt have an internet connection so i tried to connect it to my router by the wps button. This failed so i rebooted everything and tried again. Still no connection between my Q box and router, even tried the method using my wifi password. Q box insisted my password was wrong.

in desperation, i managed to connect the Q to network using a nearby mini.

the router itself seems ok, providing reasonable signal at the Q box, 75-90 mbps near the box and 150mbps in the room its in.

anyone have any suggestions why the Q box doesnt connect to the router?

[Addie15]

Hi there, Puc666. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147