So up until this week, my sky q has worked fine. I got it in August 2019
On Tuesday, when I turned it on. I could not access downloads that evening. I then tried to pause live TV, and it came up with 'hard disk error'. I restarted the box and hoped it would fix it.
Unfortunately not, I followed advice on sky page to reset the hard disk, thus losing all the recordings I knew I'd never watched (and others I intend to watch)
2 days later, I've had various problems today. It took a fourth restart before able to watch anything on live.
All different problems:
- First, no picture or sound on any channels. Recordings could not play.
- Second, I tried playing a recording from last night, the playing just kept fast forwarding until the end, and then stuck on the last image. No button could get away from the image and it was stuck on it.
- Thirdly, the tv would not turn over from one station showing golf. If I pressed either 'home' or 'sky', just make the screen all black with the golf in the top left hand corner.
The worked fine when I turned on TV at 9:30pm, I could watch the vuelta highlights and use an app to watch a programme.
But now, after finished watching an episode on paramount plus, The third issue is reoccurring again. I tried to watch a recording and it wouldn't play.
Neither will the station change, nor can I access 'home screen' by pressing home or sky as this just shows the black screen with the small box in top left hand corner.
Voice controls not working either
Standby does not work either
Any reccomendations?
I feel like as this is just an issue again over the last 3 days, I need to talk to sky.
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ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
