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This message was authored by: High5

Sky q mini

Only recently every time I try to watch tv or a recording on my mini q box it keeps freezing on the picture or sound, it mainly happens in the evening. I've cleared my disk space to only 8% used, reset the box, unplugged it. Help please 


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This message was authored by: Daniel0210 Answer

Re: Sky q mini

Posted by a Superuser, not a Sky employee. Find out more

@High5 

You say you've re-set the box, reboot the main box first, then when that's back up and running then do the same with the mini box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Re: Sky q mini

Posted by a Superuser, not a Sky employee. Find out more

@High5 

You say you've re-set the box, reboot the main box first, then when that's back up and running then do the same with the mini box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: High5

Re: Sky q mini

I'll try that thank you 

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