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Discussion topic: Sky q mini only working for apps

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This message was authored by: Heavyheart

Sky q mini only working for apps

I have 3 sky q mini boxes connected to 1 sky q main box.  2 of the minis are working fine, 1 of them shows sky but it is freezing on and off with audio on and off, meanwhile all of the apps work perfectly.  I do not have any error messages.  

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This message was authored by: Laing1

Re: Sky q mini only working for apps

Posted by a Superuser, not a Sky employee. Find out more

@Heavyheart wrote:

I have 3 sky q mini boxes connected to 1 sky q main box.  2 of the minis are working fine, 1 of them shows sky but it is freezing on and off with audio on and off, meanwhile all of the apps work perfectly.  I do not have any error messages.  


@Heavyheart couple of thingsto try

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot the mini that has the problem

If that doesn't help

can you try swapping one of the working mini with the one thats not working as it may be a distance problem 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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