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Discussion topic: Programs cut out suddenly

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This message was authored by: W1zzies-

Message posted on ‎18 Aug 2026 05:48 PM

Programs cut out suddenly

Whilst watching a recorded tv programme, quite often it will suddenly cut out (black/blank TV screen), followed shortly by the audio sounds. When restarting the system, often get "android tv" menu, and so have to try the restart again, eventually getting it to work...

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Superuser
This message was authored by: GD1

Message posted on ‎18 Aug 2026 07:51 PM

Re: Programs cut out suddenly

Posted by a Superuser, not a Sky employee. Find out more

@W1zzies-  This doesn't sound like a Sky Q TV Box issue, do you have Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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